Information Technology Support Analyst
Feb. 2026 — Present
Provided quick, accurate, personable tech support to small businesses & non-profits based in southern Arizona.
- Closed 125+ tickets per month, going above and beyond for all of my users.
- Managed the full endpoint lifecycle for Windows and Mac devices — provisioning, configuration, deployment, tracking, and deprovisioning.
- Supported clients operating under HIPAA, ITAR, and SOC compliance standards, ensuring environments met required security controls.
- Administered Google Workspace and Microsoft 365 environments, including setup, ongoing management, and security hardening.
- Monitored client environments for security threats and responded promptly with accurate remediation.
- Identified opportunities for automation and policy improvements, then designed and implemented the solutions.
- Researched emerging technologies and produced internal documentation to support the team.