Aug. 2023 - Present
Successfully resolved 2,200+ customer interactions in person, over the phone, and live chat.
Diagnosed, troubleshooted, and repaired personal and enterprise devices and software/applications.
Demonstrated advanced knowledge in Windows, Apple, Chromebook, and various Linux operating systems and hardware platforms.
Collaborated with internal teams and third party vendors to resolve client issues
Assisted management with interviews, hiring decisions, and training
Created documentation and templates distributed among coworkers